CORPORATE

18 Governments Represented

18 Governments
Represented

Services tailored to Diplomatic Mission’s needs

16 Countries of Operations

16 Countries
of Operations

Strong focus on international growth

104 Service Centres

104
Service Centres

1.200+ Employees
Worldwide

11+ Million Application Managed

11+ Million
Application Managed

Global leaders for Germany and Italy

High Quality Standarts

High-Quality
Standarts

Exceptional customer satisfaction index at 98%

Outstanding Security Track Records

Outstanding Security
Track Records

ISO9001, ISO27001, ISO14001, OHSAS18001

MILESTONES

SERVICES

Visa Application Services

VISA APPLICATIONS SERVICES

Our visa application services cover everything concerning the lodging of visa applications processes. This includes related services, such as photocopies, biometric imagining, courier delivery, insurance, translation and certification of documents, VIP services, mobile biometric data acquisition, remote interview system/services, medical tests and appointments, and relocation services.

Consular Services

CONSULAR SERVICES

Consular services cover a range of services related to the process of lodging visa applications. This also includes additional services provided concerning visa applications, including but not limited to photocopies, biometric photos, courier delivery, insurance, documents translation and certification, VIP services, mobile biometric data acquisition, remote interview system/services, medical tests and appointments, and relocation services.

Scanning and Documents Management

SCANNING AND DOCUMENT MANAGEMENT

We provide document scanning and archiving services for government organizations, educational and financial institutions, and any other organization requiring such services. This includes, but is not limited to, the collection, transportation, and physical storage of paper documents, the transformation of paper documents into electronic images, data entry and indexing, physical and electronic storage of documents, the destruction of documents and digital records, and the implementation of document management systems.

Health and Medical Test (COVID-19)

HEALTH AND MEDICAL TESTS

Arrangement of appointments for health and medical tests at accredited health facilities for clients and applicants (including COVID-19 tests).

Biometric Enrollment

BIOMETRIC ENROLLMENT

Arrangement of appointments for tests, health check-ups, and medical appointments at accredited health facilities for clients and applicants (including COVID-19 tests).

Biometric Enrollment

E-VISA/ETA AND IDENTITY MANAGEMENT

E-visa/ETA and Identity Management Systems are a comprehensive set of services and software applications related to electronic travel authorizations and the identification of travelers at checkpoints, including border controls and biometric recognition. These systems support interactions with citizens and the authorities in an integrated, end-to-end system.

Support to Visa Applications Desicion

SUPPORT TO VISA DECISION

This service includes a vast array of solutions that prepare the ground for quick and accurate decision-making on behalf of the authorities. This includes, government processes for set-up support, processes verification and certification, screening applicant backgrounds, on-site and off-site staff support, electronic document management and indexing, and the validation of documents.

Govermenet Services to Citizens

GOVERNMENT SERVICES

Government services are public services offered to citizens, including but not limited to civil status certificates (birth, death, marriage, divorce), ID cards, passports, voting cards, bills, and the verification of government processes.

Documents Verification and Certification

DOCUMENT VERIFICATION AND CERTIFICATION SERVICES

Solutions that ensure the authenticity of identities and documents, as well as the protection of personal data.

END-USER EXPERIENCE

VisaMetric is committed to offering the best-in-class services in high-quality premises, with maximum efficiency and comfort. Furthermore, VisaMetric’s premium service supports governments in conveying a positive image of their countries in comfortable and easy to access premises.

Application Process Overall Satistifaction
Service Centres Quality And Comfort
Privacy at the Service Centres
Call Centre Operators Level of Knowledge

* The evaluation comes from regular quarterly surveys managed by external, independent auditors.

MEASURES IN OUR OFFICES

Personal Protective Equipment and Hygiene

PERSONAL PROTECTIVE EQUIPMENT AND HYGIENE

Hand sanitizer dispensers are available at the entrance of the Visa Application Center and on each biometric data acquisition counter.

Applicants will be requested to wear a mask at the entrance of the VACs, and hand sanitizers are available for hand cleansing before wearing the mask.

SPECIFIC TRAINING

Our personnel must undergo specific training on prevention measures and gloves and mask use and attend online training on the WHO website.

Personnel must pass the test before being allowed on duty.

Specific Training
Visa Application Centers Re-Configuration and Enhancements

VISA APPLICATION CENTER'S RE-CONFIGURATION AND ENHANCEMENTS

Access areas have been re-designed as filter areas to perform health checks on applicants, including a temperature check and a short interview on other symptoms.

Waiting areas have been re-designed to preserve social distancing while waiting, and the center’s flow has been reorganized to separate applicants entering the center from those that are leaving.

We improved the cleaning and sanitization of the Visa Application Center, with more frequent cleaning even during working hours, and fingerprint scanners are wiped with disinfectant tissues after every use.

RISK MITIGATION PROTOCOL

Personnel is provided with single-use sterile masks and gloves, which must be regularly changed according to specifications and recommendations from local health authorities and the World Health Organization. In addition, personnel wear protection equipment at any time in the Visa Application Center, and special containers to dispose of personal protection equipment have been implemented in prominent areas.

We check the personnel's body temperature three times per day, and if higher than permitted by local regulations, access to the premises is not allowed.Additionally, dispensers with hand sanitizer have been set up in prominent locales around the workplace. Personnel are also required to sanitize their hands at the beginning of their duty, after using the restroom, and after processing any application.

Risk Mitigation Protocol

QUALITY MANAGEMENT

VisaMetric is a high-quality provider of outsourcing services for Governments and corporations. We operate firsthand service locations, and without subcontracting to third parties. This allows the company to build relationships with diplomatic missions based on trust and an intimate understanding of their needs, requirements and challenges.

Quality Graphics
Quality Graphics

VisaMetric's quality control procedures are grounded in internal control mechanisms, feedback from consulates, and end-users. Additionally, Key Performance Indicator (KPI) values are used to improve general training.

SECURITY AND DATA PROTECTION

Access Control

Physical access

Prevents access to data processing systems

Access to system

Prevents unauthorized parties from accessing data processing

Access to data

Access only to authorized parties

Disclosure control

Personal data
cannot be read, copied, altered, or removed without authorization

Input control

Ascertains whether personal data have been entered, altered, or removed

Physical access

Personal data is protected against accidental loss;
back up and disaster recovery plans ensure continuity of data availability

Purpose-specific use

Personal data is used
only for the specific purpose of the service
and is destroyed at
the end of the process

Data security is the number one priority throughout the VisaMetric planning and execution phases, as well as the company’s business model. VisaMetric protects the entire life span of data, from the initial creation to the final disposal.

Process design, facilities development, technology deployment and staff management are integrated to guarantee complete reliability.

Prevention, deterrence, detection, correction and zero tolerance are fundamental corporate values. VisaMetric's track record and awards demonstrate the validity of this intransigent approach, granting the company Global Best Practice Award title. In addition, we are the only company in the sector with ISO 27001 BSI baseline-protection standards (“Grundschutz”) proving that our practices conform to strict and specific requirements provided by the German (Federal Office of Information Security (BSI)).

Hardly any IT security certification can match the standards of the BSI's baseline protection.

LINKS TO TRAVEL RESTRICTIONS INFORMATION PAGES

ISO 9001 (Service Quality)

ISO 9001 (Service Quality)

ISO 27001 (Information Security)

ISO 27001 (Information Security)

ISO 27001 (Information Security)

ISO 14001 (Environmental)

Positive About Disabled People

Positive About Disabled People