After Your Application

1. I was required to submit documents that are not included to the list, why?

The Embassy always makes decisions according to each specific situation. The checklist of documents can only include general information covering most, but not all, the possible cases. Consequently, a document not included in the list might be required. This doesn't mean that a visa cannot be issued.

2. How can I check the status of my application?

You can use your application number and passport number to retrieve your application via the Application Tracking section.

3. I understand the reason for the refusal, but I still want to go to Germany. Can I apply again?

You can always submit a new visa application. Book an appointment and prepare all the documents included in the checklist. If you have asked for your application to be re-examined, this process will be terminated after you submit a new application.

4. Will the fees be refunded in case of refusal?

The fees are independent from the decision regarding an application and are charged to cover the costs of administrative operating expenses. The fees cannot be returned if the visa application is refused.

5. I have found a mistake in my visa sticker. What should I do?

Please check the visa sticker when collecting your passport and immediately contact the responsible German Embassy.

6. How can the passport be picked up?

You can choose to have your passport delivered by courier service to an address of your choice, or have your passport collected in person from VisaMetric free of charge.

The passports can be collected when you are notified by an email.

Passports can be collected in Visametric visa application centres during the opening hours.

Passport self-pick up

Please provide the following documents if you would like to retrieve the passport by yourself:

• Visa application checklist
• The original identity card
• A copy of your identity card

Passport pick-up by a representative

A representative may retrieve your passport on your behalf. The representative must provide:

• Your application checklist
• A copy of your ID card
• The original and a copy of your representative’s ID card
• An authorization letter signed by the applicant

Please kindly note that passports will be returned from Visametric to the Consular Authority, if the passports are not retrieved at Visametric within a period of 90 days after being returned from the Consular Representation.