Extra services

1. Can I change my shipment address?

No, it is not possible to change the address given to the courier services on the order submitted during the application.

2. What are the passport collection hours?

The passport collection hours can be found on our website and in the Visametric Visa Application Centers.

3. How can I track my delivery?

You may track your passport using the information provided in the text message sent to you by the courier company upon your request.

4. Can somebody else receive my passport?

The passports cannot delivered to people other than those whose names are on the tracking receipt submitted to you during your application. You are required to present a valid ID document when picking up your passport in person, while someone else with proxy powers may receive the passport by presenting the original receipt and a valid ID document.

5. Can I cancel my courier order?

Yes, it is possible to cancel your courier order. An applicant may cancel a courier order through the VisaMetric call center once the passport is returned from the Embassy. Warning: canceled courier orders are non-refundable!

6. Do I have to use the additional services provided by VisaMetric ?

All of our additional services are optional. Choosing such additional services does not have any influence neither on the processing nor on the final decision regarding your application.